Our support boundary includes all issues that can be resolved remotely on most commonly available software and hardware.  Any issues that can not be fixed remotely and will require on-site assistance will be escalated unless add on unlimited on-site support plan option is purchased.   Please contact us to detemine if an on-site support plan is available in your geographic area.
 
Even if your question does not fall into a category of products we support, our support team will do their best to answer your question and offer you a recommendation or direct you to the place where you might find a solution.