What is screen sharing and how does it work?

It allows you to let a technician see your computer screen remotely over the Internet and share your mouse and keyboard.  This way the technician can solve your problem as if he was standing right next to you.

Our support representatives will not launch the screen sharing until you grant them an explicit permission to do so.  During a screen sharing session the support technician working on your problem will only access those applications that are needed to restore normal operation of your computer.  You always maintain control over the repair process and can terminate screen sharing session anytime.

Is it true that a support representative can see everything on my screen during a screen sharing session?

Yes.  Although before a screen sharing session begins, a support representative will ask for your permission to start a screen-sharing session and request that you close all documents containing private information.

What information does your client side tool collect?

Our client-side software collects only the information needed for accurate PC diagnostics.  Typically, we collect information about: software and hardware details, system event logs, disk statistics, back-up and other logs and results of scheduled maintenance tasks.