FAQ
How do we provide excellent support?
What are the typical response times provided by the service?
What tools are utilized to ensure excellent delivery?
Do you provide a project manager?
How do you transition the process from clients?
What are the support boundaries?
What are the privacy and data security policies?
What is screen sharing and how does it work?
What information does your client side tool collect?
What are the benefits of our support?
What is Katalyst's policy on new microsoft security advisory and service packs?
Do you review or analyze the advisory, patches, service packs?
Have you ever not apply patches and updates due to non-applicability?
What are your testing procedures before deploying the patches and updates?
Do you develop roll-back procedures in case anything goes wrong?
